At Wax On Creations, your satisfaction is our priority. If you’re not completely happy with your purchase, we accept returns within 14 days of delivery for unused and undamaged items in their original packaging. Refunds will be processed once the returned item is received and inspected. Please note that shipping costs are non-refundable.

If your item arrives damaged or defective, contact us within 7 days of receipt with photos, and we’ll promptly address the issue.

We aim to ensure your Wax On Creations orders are delivered promptly and securely. Here’s what you can expect:

• Processing Time: Orders are typically processed and shipped within 3-5 business days. Custom or made-to-order items may take longer, and estimated delivery times will be communicated at checkout.

• Shipping Costs: Shipping fees are calculated based on the destination, weight, and size of your order and will be displayed during checkout.

• Delivery Times: Delivery times vary depending on your location and the shipping method chosen at checkout. Standard shipping typically takes 5-10 business days.

• Tracking: Once your order has shipped, you will receive a tracking number to monitor its journey.

• International Shipping: We currently [do/do not] ship internationally. If we do, please note that customs fees and import taxes may apply and are the responsibility of the buyer.